Health Bridge Global (HBG)

1. Introduction

Welcome to HealthBridge Global (HBG). By accessing or using our website and services, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our platform.

HealthBridge Global (HBG) provides technology-enabled international healthcare coordination and support services. We do not operate as a hospital, clinic, or licensed medical treatment provider.

2. Nature of Services

Our platform provides:

• International healthcare coordination
• AI-assisted preliminary healthcare guidance
• Doctor appointment assistance
• Hospital information support
• Teleconsultation coordination
• Medical travel assistance
• Healthcare awareness services

All information and support provided through the platform are intended for informational and coordination purposes only.

3. No Medical Diagnosis

HealthBridge Global (HBG) does not provide direct medical diagnosis, emergency medical services, or licensed treatment services.

AI-assisted healthcare guidance provided through the platform is intended for informational and support purposes only and should not be considered a medical diagnosis, prescription, or replacement for professional medical advice from licensed healthcare providers.

Users are strongly advised to consult licensed doctors and healthcare institutions before making any medical decisions.

HealthBridge Global (HBG) does not provide emergency medical services. In case of a medical emergency, users should immediately contact local emergency healthcare providers or hospitals.

4. User Responsibilities

By using our platform, users agree to:

• Provide accurate and truthful information
• Submit authentic medical documents and identification
• Use the platform lawfully and ethically
• Maintain confidentiality of their account information
• Understand that final medical decisions remain the responsibility of the patient and healthcare provider

5. International Healthcare Coordination

HealthBridge Global assists patients in connecting with international hospitals, specialists, and healthcare institutions.

However:

• Final treatment decisions are made by hospitals and doctors
• Visa approval depends on government authorities
• Medical outcomes cannot be guaranteed
• Treatment costs may vary depending on hospitals and patient conditions

HealthBridge Global does not guarantee treatment approval, medical outcomes, visa approval, or specific healthcare results.

6. Payments & Service Fees

Certain services may require consultation or coordination fees.

Users agree that:

• All payments must be made through approved payment channels
• Payment confirmations may require verification
• Service fees may be updated without prior notice
• Refund eligibility, if applicable, will be evaluated based on the stage and nature of the services already provided

7. Privacy & Data Protection

HealthBridge Global is committed to protecting patient privacy and maintaining confidentiality of personal and medical information.

By using our services, users consent to the collection, storage, and processing of information necessary for healthcare coordination and support services.

By uploading medical reports or personal information, users consent to the secure processing of such data for healthcare coordination and support purposes.

We implement reasonable security measures to protect uploaded medical data and personal information.

8. Intellectual Property

All website content, branding, logos, graphics, text, and system materials are the property of HealthBridge Global (HBG) unless otherwise stated.

Unauthorized copying, reproduction, or commercial use is strictly prohibited.

9. Limitation of Liability

HealthBridge Global (HBG) shall not be held liable for:

• Medical decisions made by hospitals or doctors
• Treatment outcomes or complications
• Delays caused by third parties
• Visa or travel-related issues
• Technical interruptions or system downtime
• Inaccurate information submitted by users

Users acknowledge that international healthcare services involve external institutions beyond our direct control.

10. Third-Party Services

The platform may include links, integrations, or references to third-party hospitals, healthcare providers, payment systems, or external platforms.

HealthBridge Global is not responsible for third-party policies, actions, or service quality.

11. Service Availability

We reserve the right to:

• Modify or discontinue services
• Update website content or pricing
• Suspend accounts for misuse or policy violations
• Improve or change system features without prior notice

12. Ethical Healthcare Commitment

HealthBridge Global follows ethical healthcare coordination principles inspired by WHO-informed patient safety, transparency, patient rights, and internationally recognized healthcare practices.

We are committed to:

• Transparency
• Patient confidentiality
• Responsible healthcare communication
• Ethical healthcare coordination
• Respect for patient dignity and informed consent

13. Governing Law

These Terms & Conditions shall be governed by the applicable laws and regulations of Bangladesh.

Any disputes related to platform usage shall be subject to the jurisdiction of the appropriate courts and legal authorities of Bangladesh.

14. Contact Information

For questions regarding these Terms & Conditions, please contact: