Refund Policy

Health Bridge Global (HBG)

1. Introduction

This Refund Policy outlines the terms and conditions regarding payments, service fees, cancellations, and refund eligibility for services provided by HealthBridge Global (HBG).

By using our services, you agree to the terms stated in this policy.

2. Nature of Services

HealthBridge Global (HBG) provides technology-enabled international healthcare coordination and support services, including:

  • International hospital coordination
  • Doctor appointment assistance
  • AI-assisted healthcare guidance
  • Teleconsultation support
  • Medical travel assistance
  • Treatment coordination services

Most services involve administrative processing, consultation support, communication, and third-party coordination.

3. Non-Refundable Services

The following services are generally non-refundable once initiated, processed, or delivered:

  • Consultation fees
  • Medical report review services
  • Hospital coordination processing
  • Appointment booking services
  • Teleconsultation coordination fees
  • Documentation and verification services
  • Administrative processing charges

Once any service work has started, including case review, hospital communication, or backend processing, refunds will not be applicable.

4. Refund Eligibility

Refund requests may be considered only under the following conditions:

  • Duplicate payment made by mistake
  • Payment confirmed but service not initiated within the committed timeframe
  • Verified technical payment error
  • Cancellation approved by HealthBridge Global (HBG) before service processing begins

All refund requests are subject to verification and approval.
Approval of refund is at the sole discretion of HealthBridge Global (HBG).

5. Third-Party Expenses

HealthBridge Global (HBG) acts only as a facilitator and does not control third-party pricing or refund policies.

We are not responsible for refunds related to third-party costs, including:

  • Hospital charges
  • Visa fees
  • Airline tickets
  • Hotel bookings
  • Medical treatment costs
  • External consultation fees
  • Government processing charges

Such refunds depend entirely on the policies of the respective third-party organizations.

6. Refund Request Procedure

To request a refund, users must:

  • Submit a written refund request through official support channels
  • Provide payment proof or transaction details
  • Clearly explain the reason for the refund request

Refund requests will be reviewed after internal verification and within a reasonable administrative timeframe.

7. Refund Processing Time

Approved refunds may take several business days depending on:

  • Payment method
  • Banking procedures
  • Mobile financial service processing
  • International transaction timelines

Refunds are processed only after internal verification and approval.
HealthBridge Global (HBG) is not responsible for delays caused by banks, payment gateways, or financial institutions.

8. Service Cancellation

Users may request cancellation of services before processing begins. However:

  • Administrative charges may still apply
  • Partial refunds may be considered depending on service progress
  • Once hospital communication, coordination, or processing has started, refunds may no longer be available

Cancellation requests will be evaluated based on service progress stage.

9. Fraud Prevention

HealthBridge Global (HBG) reserves the right to deny refund requests in cases involving:

  • False or misleading information
  • Fraudulent transactions
  • Abuse of services
  • Violation of platform policies

10. No Guarantee Clause

HealthBridge Global provides guidance, coordination, and facilitation services only.

We do not guarantee:

  • Medical treatment outcomes
  • Hospital acceptance
  • Visa approval
  • Treatment success results

Final decisions are made by hospitals, embassies, and relevant authorities.

11. Policy Updates

HealthBridge Global (HBG) may update this Refund Policy at any time to improve transparency, operational standards, or regulatory compliance.

Updated policies will be published on the official website.

12. Contact Information

For refund-related inquiries, please contact:

HealthBridge Global (HBG)
Website: https://healthbridgeglobal.ltd
Email: info@healthbridgeglobal.ltd
WhatsApp Support: Available via official website

13. Acceptance of Policy

By using our platform and making payments for services, you acknowledge that you have read, understood, and agreed to this Refund Policy.