1. Introduction
This Refund Policy outlines the terms and conditions regarding payments, service fees, cancellations, and refund eligibility for services provided by HealthBridge Global (HBG).
By using our services, you agree to the terms stated in this policy.
2. Nature of Services
HealthBridge Global (HBG) provides technology-enabled international healthcare coordination and support services, including:
- International hospital coordination
- Doctor appointment assistance
- AI-assisted healthcare guidance
- Teleconsultation support
- Medical travel assistance
- Treatment coordination services
Most services involve administrative processing, consultation support, communication, and third-party coordination.
3. Non-Refundable Services
The following services are generally non-refundable once initiated or delivered:
- Consultation fees
- Hospital coordination processing
- Appointment booking services
- Medical report review services
- Administrative processing charges
- Teleconsultation coordination fees
- Documentation and verification services
Refunds will not apply for completed or partially completed services.
4. Refund Eligibility
Refund requests may be considered only under the following conditions:
- Duplicate payment made by mistake
- Payment confirmed but service not initiated within the committed timeframe
- Technical payment error verified by our administration
- Cancellation approved by HealthBridge Global management before service processing begins
All refund requests are subject to verification and approval.
5. Third-Party Expenses
HealthBridge Global (HBG) is not responsible for refunds related to third-party costs, including:
- Hospital charges
- Visa fees
- Airline tickets
- Hotel bookings
- Medical treatment costs
- External consultation fees
- Government processing charges
Such refunds depend entirely on the policies of the respective third-party organizations.
6. Refund Request Procedure
To request a refund, users must:
- Submit a written refund request
- Provide payment proof or transaction details
- Explain the reason for the refund request
- Submit the request through official support channels
Refund requests may be reviewed within a reasonable administrative timeframe.
7. Refund Processing Time
Approved refunds may take several business days depending on:
- Payment method
- Banking procedures
- Mobile financial service processing
- International transaction processing timelines
HealthBridge Global is not responsible for delays caused by financial institutions or payment gateways.
8. Service Cancellation
Users may request cancellation of services before processing begins. However:
- Administrative charges may still apply
- Partial refunds may be considered depending on service status
- Once hospital communication or coordination has started, refunds may become unavailable
9. Fraud Prevention
HealthBridge Global reserves the right to deny refund requests in cases involving:
- False information
- Fraudulent transactions
- Abuse of services
- Violation of platform policies
10. Policy Updates
HealthBridge Global (HBG) may update this Refund Policy at any time to improve transparency, operational standards, or regulatory compliance.
Updated policies will be published on the official website.
11. Contact Information
For refund-related inquiries, please contact:
HealthBridge Global (HBG)
Website: https://healthbridgeglobal.ltd
Email: info@healthbridgeglobal.ltd
WhatsApp Support: Available via official website
12. Acceptance of Policy
By using our platform and making payments for services, you acknowledge that you have read, understood, and agreed to this Refund Policy.